Frequently Asked Questions

Forever Green of East Tennessee Terms and Conditions

  1. Payment

​When you have accepted an estimate, you will be prompted to enter your credit card information into our Customer Portal. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. Payment for lawn treatments will be charged on the following Wednesday of your treatment. However, your card may be charged on the first Wednesday following monthly invoices when services are bundled with Two Rivers for monthly management. An electronic receipt will be sent to you of all debits to your card. If a payment is unable to be processed, service will be put on hold until payment is made, and a $25 fee will be charged to your account. Repeated unsuccessful payments may result in termination of service.

2. Scheduling

In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates.

3. Picking Up Items

Your service will be predictable and reliable. We ask that you please pick up all items in your yard. This includes dog feces and dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our crew is responsible for picking up items in your yard (this excludes sticks and yard debris when we are providing a clean up service). This ensures that our crew can stay efficient and do the best job for you, while avoiding damage to your personal items and our equipment.

4. Courtesy and Safety

Chemicals will be used during your fertilization and weed control treatments. While Forever Green of East Tn, is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. Please keep the work area cleared of all children and pets for 12 hours following our service. Please note that Forever Green of East TN, Inc. is fully licensed and insured, carries liability insurance, and workers’ compensation coverage on all Forever Green of East TN employees.

5. Lawn Inspections

Your Turf will be inspected either before, during or after each application by our service technician. A report card of each inspection will be send via email and saved to your account. If you request additional inspections outside of our regular service schedule, a non-refundable $50 service fee will be charged to your account.

6. Fungal Disease Treatment

If an area in your yard is affected by a fungal disease, we will contact you regarding appropriate treatment. Cost of service will be dependent on severity of the issue and the size of your lawn. This treatment is included in our Extreme Package.

7. Weed Growth Due to Excessive Rain/Watering

Our six-seven applications span the season in approximately 6-8 week intervals. If excessive rain/watering or weather conditions demand an interim application (i.e., causing excessive and/or uncontrollable weed growth), we will contact you regarding appropriate course of action.

8. Renewal and Price Increase

Because we know life gets busy all our accounts are Auto Renewed every January, if you wish to discontinue services please contract our office via phone or email prior to February 1st. We also reserve the right to Auto Increase all turf care applications to cover product and labor inflation. 

9. A Long-Term Commitment to Quality (including a note about weed control)

Fertilization and weed control is a long-term service. Depending on the health of your lawn before our services begin, it may take a season or more to achieve the results we all want. It’s also important to remember that weed control does not mean weed eradication, and in many cases, certain weeds must germinate and grow a bit before we can effectively treat them. We have developed a very effective six-seven application treatment plan that spans the growing season, but Mother Nature is ultimately in control in the end. If you have any questions or concerns throughout your service season, please don’t hesitate to contact us.